IT Support Officer
IT Department/ Head Office
The ProCredit group comprises 21 financial institutions which focus on providing responsible banking services to very small, small and medium sized businesses in transition economies and developing countries. For these businesses we strive to be the “housebank” – offering comprehensive and transparent financial services. The growth of these businesses contributes to the economic development and promotes job creation. The duties and responsibilities for IT Support Officer are to enable ProCredit Bank users to accomplish their business requirements through effective operations. Administering, maintaining operating stability and efficiency and ensuring continuity workflow of the IT Department’s client, network and system infrastructure. Perform related duties as assigned by Head of IT Support Unit In addition we strive to develop a savings culture amongst private persons and to provide responsible and transparent banking services to those who live and work in the neighbourhoods in which we operate.
IT Support Officer assists solving problems for Head Office and Branches & Staff Support for day to day operations.
Account operator: Manage Active Directory Objects e.g. User Accounts, Computer Accounts etc.
Installing, upgrading, configuring, integrating and troubleshooting software computers, printers, multi-functioning machines and other IT Equipment which are under the responsibility of IT Support Unit.
Maintaining Helpdesk calls through Helpdesk Software.
Provides systems support to all staff ensuring that any issues are resolved in a timely and professional manner, prioritizing support requests according to the needs of the company.
Ensuring that support requests are properly recorded, tracked, and completed, including those received verbally.
Escalating issues which cannot be resolved to the appropriate IT Department Unit.
Fine-tune hardware and software to optimize client/network performance and functionality.
Monitoring trends and development in computing, networking and multi-platform communication technologies.
Evaluates new operating system and/or network devices, hardware, methods and techniques to improve system/network reliability and performance.
Maintain LAN network functionality.
Keeps good communication.
Administering, configuring, and troubleshooting Computers, Printers, switches and other related IT equipments.
Tests, analyzes and evaluates new Software and Hardware products.
Cares about keeping good communication atmosphere in IT Support Unit.
Documenting work related tasks.
Information Technology background experience in general.
Knowledge of Microsoft Client and Server Operating Systems, Microsoft Office 2003 – 2007.
Needs to be communicative, punctual, flexible and reliable.
we can offer you interesting and challenging work in a dynamic, international environment characterized by flat hierarchies. Your application documents should show clearly why you are particularly suited to the position for which you are applying. It should include a detailed statement explaining your motivation for applying and should refer to the content of our international website (www.procredit-holding.com) and to our bank’s website (www.procreditbank-kos.com ). Please be informed that only selected candidates will be contacted by the Human Resource and Training Department and invited to participate in an assessment test. Knowledge of elementary mathematics, accounting and a basic knowledge of English will contribute positively to your application.
Your application should be sent only by our online recruitment electronic system: https://job.procreditbank-kos.com/
Please fill in all the required fields at the online application, and attach a Motivation Letter and your CV, not later than 28.10.2010.
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