Mirësevjen, vizitor! [ Regjistrohu | Identifikohu ]   rss feed
Posto Një Ofertë!
«    »

ofroj vend pune Service Desk Operator

Kontakt

Përshkrimi

Tirane, ofroj vend pune Service Desk Operator
Nëntor 8, 2010
Trenkwalder CIVET2000 part of Trenkwalder International AG that offers personnel services in Albania and in the region. Trenkwalder International AG has more than 450 locations in over 20 Central and Eastern European countries. On behalf of a well known international company spread all around the world, with Head Quarters in Switzerland, we are looking for the following position in Tirana, Albania:
Service Desk Operator YOUR TASKS:
Aim of the job:
Provide and maintain network and technical support for servers and applications.User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action Specific Responsibilities and Duties:
Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsPrepare activity reportsExperience with Microsoft office tools (Excel / Word / Access)Stay current with system information, changes and updates SKILLS REQUIRED:
Technical degree 5 years Professional ExperienceWorking knowledge of fundamental operations of relevant software, hardware and other equipmentKnowledge of relevant call tracking applicationsKnowledge and experience of customer service practicesRelated experience and trainingFluent in English LanguageExcellent interpersonal skills, effective communicator, innovative and good influencing skillsProven ability to work with a specialist, high performing and multi-cultural team.Ability to engender positive and reliable work attitude when confronting with high pressure business situationsStrong analytical and problem solving skills.Demonstrated leadership in service and customer orientation.Results oriented and goal driven achievement with strong quality focus.Ability to prioritize and multitaskWillingness to work in shifts
WE OFFER:
Challenging job in a dynamic environmentCompetitive remuneration in accordance with the results achieved
All the interested candidates should send their applications in English which include a motivation letter, CV with a photo to e.ilirjani@trenkwalder.com not later than 15 November 2010. Or contact via telephone for any technical question to Mr. Elton ILIRJANI at mobile +355 68 60 7 90 90.


Fjalë Kyçe: , , , , ,
Statistika: 993 Shikimet Totale, 1 Sot

Printoje Këtë Ofertë

Fotot

Nuk ka fotografi

Postuar Nga:

ofroj vend pune Service Desk Operator

Tirane/ Shqiperi


08/11/2010 4:12 pm


+355 68 60 7 90 90


Ofertat Më Të Shikuara